Key Drivers of Organizational Excellence


Organizational excellence is a sustainable competitive advantage that enables a business to survive against any competition over a long period of time. The organizations that remain excellent for long periods have certain common traits for they devote more resources and energy on some key areas.

'Key Drivers of Organizational Excellence' is a pertinent issue in the fiercely competitive business environment being faced by every firm in every business sphere. Many firms are preoccupied with performance indicators, but fail to focus on and manage performance drivers. The distinction is critical. Key drivers produce performance and key indicators measure performance.

It is the alignment of the five drivers that is Organizational Culture, Strategy, Processes, Structure and People that matters most. The best results are produced when there is an organizational culture that aligns and motivates people; an effective strategy that delivers value in response to the prorities of clients; processes and systems that produce efficient, high quality; an organizational structure that empowers people and facilitates workflow; and a strategy that recruits, develops and retains the right people.

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